Privacy Policy
A formal policy document for the Radhey Coaching website, mobile application, physical educational operations, and associated digital learning services.
Your privacy and data protection are fundamental to our mission.
The user of this Website, mobile applications, and physical coaching facilities (“User”) agrees to be bound by the terms and conditions of this privacy policy (“Policy”). In the event the terms and conditions of the Policy are not agreeable to the User, the User is requested to refrain from using this Website and our applications.
Radhey Coaching operates as a sole proprietorship founded and directed by Mr. Tanishq Sharma (“Radhey Coaching”, “we”, “us”, or “our”). We are dedicated to safeguarding the privacy, confidentiality, and security of personal information entrusted to us by students, parents, guardians, prospective students, and other individuals who interact with our institution through our official website https://radheycoaching.rougecodes.com/, our physical learning centers, and our associated mobile applications.
Our digital learning infrastructure is powered by RougeClasses, an educational technology product developed by RougeCodes, which acts as our authorized technology partner. This Policy governs our physical coaching operations, digital platform, online testing, live class infrastructure, and associated educational management systems.
1. Introduction and Commitment to Privacy
Radhey Coaching (“Radhey Coaching”, “we”, “our”, or “us”) recognizes the importance of protecting the privacy, confidentiality, and security of personal information entrusted to us by students, parents, guardians, prospective students, and other individuals who interact with our institution.
We are committed to maintaining responsible data-handling practices and implementing appropriate administrative, technical, and organizational safeguards throughout the delivery of our educational services.
This Privacy Policy establishes the principles governing the collection, use, processing, storage, disclosure, retention, and protection of personal information through our physical coaching operations, website, mobile application, and associated digital educational services.
Our educational services include Medical and NEET preparation, IIT-JEE preparation, Foundation programmes, school-level academic coaching, examinations, assessments, study materials, student performance management, and parent communication.
Our digital learning infrastructure is powered by RougeClasses, a technology product of RougeCodes, which acts as our technology partner.
This Privacy Policy is intended to provide students, parents, and other users with a transparent understanding of our information-handling practices and their applicable privacy rights.
Notice regarding separate consent: By accessing or using our services, you acknowledge that you have been provided an opportunity to review this Privacy Policy. Where applicable law requires consent, we will obtain consent separately through an appropriate mechanism. Merely visiting our website or accepting this policy does not constitute consent to every category of data processing.
2. Identity of the Organization
The educational institution operating under the name Radhey Coaching is a sole proprietorship.
3. Scope and Applicability
This Privacy Policy applies to personal information collected or processed in connection with:
This policy applies to students, parents, legal guardians, prospective students, website visitors, and other individuals whose information is processed in connection with our services. Where separate terms or notices apply to a particular service, those terms should be read together with this Privacy Policy.
4. Categories of Personal Information Collected
We collect information that is reasonably necessary for admission, educational delivery, administration, communication, security, and other disclosed purposes. The information collected depends on the services used and the information voluntarily provided by the individual:
4.1 Identity and Contact Information
We may collect the student's full name; parent or guardian's full name; date of birth and age; registered mobile number; email address; residential or correspondence address, where required; gender, where administratively necessary; profile photograph, where provided; emergency contact information, where required; and parent or guardian relationship with the student.
4.2 Academic and Educational Information
We may collect current class and academic level; school or educational institution details; board or examination information (CBSE, ICSE, State Boards); course and batch enrolment (NEET, IIT-JEE, Foundation, 9th–12th); subject and programme preferences; previous academic records, where provided; test and examination responses; assessment scores and results; assignment submissions; attendance and participation records; academic progress reports; teacher feedback and remarks; doubt-clearing and academic support records; and learning activity and course completion information.
4.3 Student Account and Authentication Information
For account creation and platform access, we may process student account identification; user ID; registered mobile number and email address; authentication and login records; securely stored password representations; session and access information; account status and user permissions; and account creation and modification records. We do not intend to store passwords in plain-text form.
4.4 Parent and Guardian Information
Where parent accounts or communication facilities are provided, we may collect parent or guardian name; mobile number and email address; relationship with the student; account identification; student association and verification information; communication preferences; and parent dashboard activity and access records.
4.5 Financial and Transaction Information
Where fee management or digital payment facilities are used, we may process course and admission fee details; registration fee information; payment amounts; transaction identification numbers; payment dates and timestamps; payment status; fee balances and outstanding amounts; receipts and invoices; refund requests and refund status; and relevant billing information. Payments may be processed through authorized third-party payment gateways. We do not intend to collect or retain complete card authentication credentials, CVV codes, UPI PINs, banking passwords, or similar payment authentication secrets on our servers. Such information should be entered directly through the secure interface of the relevant payment service provider.
4.6 Technical and Device Information
When individuals use our website or mobile application, certain technical information may be collected automatically, depending on the configuration of the relevant services. This may include IP address; browser type and version; device type and operating system; application version; login timestamps; session identifiers; network information; technical error logs; crash and diagnostic reports; security and access logs; and website or application interaction information.
4.7 Communication and Support Information
We may process information provided through admission enquiries; contact forms; emails; telephone communications; official messaging channels; support requests; feedback and suggestions; complaints and grievance submissions; and parent-teacher interactions.
4.8 Photographs, Audio and Video Information
Where relevant to an educational or administrative service, we may process photographs, audio, or video information. Examples may include student profile photographs; photographs submitted for identification or administrative purposes; live-class participation information; recorded educational sessions; and audio or video submitted through an authorized educational feature. We will communicate the relevant purpose and obtain any consent or authorization required by applicable law before undertaking activities that require it.
4.9 Information Collected Through Device Permissions
Our mobile application may request specific device permissions when a feature requires them. Depending on the actual application functionality, these may include camera access for profile photographs or document submissions; file or media access for assignments and study material uploads; microphone access for relevant live-class functionality; notification permissions for educational announcements; and other limited permissions required for a specific user-requested feature. Permissions will be requested in accordance with applicable platform and legal requirements. Users may manage permissions through their device settings. Refusing an optional permission may limit the relevant feature. We do not claim to collect location, contacts, microphone recordings, or camera information continuously merely because the application is installed.
5. Sources of Information
Personal information may be obtained directly from students through registration, admission, account creation, assessment participation, support requests, or use of our services; from parents and guardians during admission, account creation, verification, or communication; through platform usage; through authorized teachers, coordinators, or administrative personnel; through payment gateways, hosting providers, communication providers, and other authorized service providers; and, where necessary and lawful, from publicly available sources for legitimate institutional or verification purposes.
6. Purposes and Lawful Basis of Processing
We process personal information only for defined educational, administrative, operational, security, and legal purposes. Depending on the circumstances, processing may be based on consent, steps requested by an individual before entering into a service relationship, performance of an applicable obligation, compliance with law, or another lawful basis recognized under applicable legislation:
7. Children’s Personal Information and Parental Consent
Protections for Students Under 18 Years
Radhey Coaching provides educational programmes for school-level students and competitive examination aspirants. Consequently, some users may be below 18 years of age. We recognize the additional responsibility involved in handling children’s personal information.
7.1 Parental or Guardian Consent:Where required under applicable law, verifiable consent from a parent or lawful guardian will be obtained before processing a child's personal data. We may request information reasonably necessary to verify the identity and authority of the parent or guardian.
7.2 Protection of Children’s Information:We will take appropriate measures to limit access to children's information; restrict unauthorized disclosure; use information only for disclosed purposes; maintain appropriate account access controls; provide suitable parental or guardian access mechanisms; and address privacy requests submitted by verified parents or guardians.
7.3 Advertising and Behavioural Monitoring: We do not knowingly use children's personal information for targeted advertising. We will not undertake tracking or behavioural monitoring of children where prohibited by applicable law.
7.4 Children’s Account Management: Where a child uses our services, parents or lawful guardians may be required to assist with registration, verification, consent, and account management.
7.5 Withdrawal of Consent: Where parental consent is the basis of processing, the verified parent or guardian may request withdrawal of consent through the contact details provided in this policy. Withdrawal may affect the availability of services that require the relevant information.
8. Parent and Guardian Access
Radhey Coaching may provide a dedicated parent dashboard or other authorized communication facilities. Subject to the functionality available and appropriate authorization, parents or guardians may access student attendance; test performance; academic progress; course and batch details; fee and payment information; class schedules; academic notifications; and relevant teacher feedback.
Access will be limited to information relating to the student associated with the verified parent or guardian account. Parents and guardians must maintain the confidentiality of their credentials and promptly inform us of suspected unauthorized access.
9. Online Tests, Assessments and Performance Analysis
Our educational platform may provide online examinations, quizzes, practice tests, assignments, and performance analysis facilities. Information generated through these activities may include questions attempted; responses submitted; marks obtained; test completion status; time of submission; attendance and participation; subject-wise performance; and academic feedback.
This information may be used to evaluate academic progress, prepare performance reports, identify areas requiring improvement, and provide relevant academic guidance. Academic performance information will be made available only to individuals authorized for the relevant educational or administrative purpose.
Where automated analytical tools are used, they are intended to support educational assessment and administration. Any significant automated decision-making that affects an individual's rights will be addressed in accordance with applicable legal requirements.
10. Live Classes, Recorded Lectures and Educational Content
Our services may include live classes, recorded lectures, online doubt-clearing sessions, video lessons, digital study materials, and downloadable resources. Depending on the feature used, information may include class attendance; student identification; participation details; chat messages and questions; audio or video information; and recording access history.
Where an educational session is recorded, appropriate information regarding the recording and its intended educational purpose will be provided. Recorded classes may be made available to authorized students and teachers for educational purposes.
Intellectual Property & Content Protection: Students and parents must not record, reproduce, distribute, commercially exploit, or publicly share protected educational content without written authorization.
11. Photographs, Student Achievements and Publicity
Radhey Coaching may publish student achievements, examination results, testimonials, photographs, or other educational success stories through its official website, brochures, social media accounts, and promotional materials.
However, information collected for ordinary educational administration is not automatically authorized for public promotional use. Where publication involves identifiable student information, we will obtain appropriate permission or consent, including verified parent or guardian consent where required for a child.
The publication of a student's name, photograph, academic result, testimonial, or other identifiable information will be handled in accordance with applicable privacy, publicity, and child-protection requirements. Permission for promotional publication should be separate from ordinary admission or platform consent and should not be a condition for receiving ordinary educational services unless a specific lawful basis applies.
12. Disclosure and Sharing of Personal Information
Radhey Coaching does not sell or rent student or parent personal information to third parties for their independent commercial marketing activities. We may disclose or permit access to information only where reasonably necessary for the purposes described in this policy or where otherwise permitted or required by law:
13. Technology Partner – RougeCodes
13.1 Platform Information:Radhey Coaching's digital website and educational platform are powered by RougeClasses, a technology product of RougeCodes. RougeCodes acts as our technology partner and provides software and technical infrastructure services under the applicable commercial and service arrangements.
13.2 Technology Services: Depending on the services contracted, RougeCodes may provide website and application development; learning management system functionality; student and parent account infrastructure; online assessment functionality; educational resource management; attendance and academic management features; database and application maintenance; hosting and technical infrastructure management; security and technical support; and platform troubleshooting and updates.
13.3 Data Processing Role:Where RougeCodes processes personal information solely on Radhey Coaching's instructions, it may act as a data processor or equivalent service provider under applicable law. In that capacity, its access and processing should be limited to the agreed technology services. Radhey Coaching remains responsible for determining the educational purposes for which student and parent information is collected and processed. If RougeCodes independently determines any processing purpose, the parties must separately assess their respective legal responsibilities for that activity.
13.4 Security and Confidentiality: The parties should maintain appropriate contractual safeguards concerning confidentiality; access permissions; security practices; subcontractor engagement; incident reporting; data retention; return or deletion of information; and cooperation with lawful privacy requests.
14. Artificial Intelligence and Automated Processing
Where analytical or AI-assisted features are introduced into the educational platform, they may be used for permitted purposes such as academic performance analysis; identification of learning gaps; educational recommendations; preparation of performance summaries; and improvement of educational administration.
Protection Against Foundation Model Training: Radhey Coaching does not authorize the use of identifiable student or parent information to train general-purpose AI or large language models merely because such information is available through the platform.
Any proposed use of personal information for model training, product development beyond the contracted service, or unrelated analytics must undergo a separate legal and privacy assessment. Where required, users will receive appropriate notice and the necessary consent will be obtained.
15. Payment Processing and Financial Information
Course fees, registration charges, admission charges, and other educational payments may be managed through our administrative or digital payment facilities. When a user initiates a payment, relevant information may be transmitted to the authorized payment service provider.
Payment processing is subject to the applicable provider's terms, privacy practices, and security controls. Radhey Coaching may retain transaction references, fee status, receipts, and accounting information for legitimate administrative and legal purposes.
Security Warning: Users should never share their UPI PIN, OTP, card CVV, or banking password with coaching personnel or through unofficial communication channels.
17. Data Storage, Retention and Deletion
We retain personal information only for the period reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain relevant records, and meet applicable legal obligations. Retention periods may differ depending on the type and purpose of information:
| Data Category | Retention & Deletion Schedule |
|---|---|
| 17.1 Student Account Information | Maintained while an account remains active and for an appropriate period after closure where necessary for legitimate administrative, legal, or dispute-resolution purposes. |
| 17.2 Academic Information | Retained for educational administration, examination history, performance reporting, and other legitimate institutional requirements. |
| 17.3 Financial Information | Payment and accounting records retained for the periods required under applicable financial, tax, and accounting laws. |
| 17.4 Communication Records | Support requests, complaints, and communication records retained for the period necessary to address the relevant matter and maintain appropriate records. |
| 17.5 Technical Records | Security and diagnostic records retained for periods appropriate to their operational and security purposes. |
| 17.6 Deletion & Anonymization | When personal information is no longer required, reasonable steps are taken to securely delete or anonymize it, subject to applicable legal retention requirements and exceptions. |
18. Data Security and Confidentiality
We recognize that student and parent information must be protected through appropriate safeguards. Depending on the nature and sensitivity of the information, we may implement:
Role-based access controls and least-privilege administrative permissions for staff and educators.
Secure authentication mechanisms, hashed password storage, and database access restrictions.
Encryption during data transmission (HTTPS/TLS), secure server configuration, and backup/recovery procedures.
Security monitoring, technical vulnerability assessment, personnel confidentiality, and contractual provider controls.
Access to personal information is granted only to authorized individuals who require such access for legitimate purposes. While no electronic system or internet transmission can be guaranteed to be completely secure, we are committed to taking reasonable measures to prevent unauthorized access, disclosure, alteration, or loss.
19. Personal Data Breach Management
In the event of a suspected or confirmed security incident involving personal information, we will take appropriate steps to:
- Identify and assess the incident promptly.
- Contain the incident and prevent further unauthorized access.
- Investigate the affected systems and personal information.
- Take reasonable remedial measures to eliminate vulnerabilities.
- Coordinate with relevant technology and infrastructure providers (including RougeCodes).
- Preserve appropriate incident records and audit logs.
- Notify affected individuals and competent authorities where required by applicable law.
- Implement corrective measures to reduce the likelihood of recurrence.
Notifications will be provided in accordance with applicable statutory requirements and timelines.
20. International Data Processing
Depending on the cloud infrastructure and service providers engaged by Radhey Coaching or RougeCodes, personal information may be stored or processed in India or another jurisdiction.
Where international processing or transfer occurs, we will take appropriate steps to comply with applicable Indian data protection requirements and any restrictions or conditions imposed by competent authorities. The exact hosting location and international transfer arrangements depend on the actual infrastructure deployed.
21. Third-Party Services and External Links
Our website and mobile application may include links or integrations with external services, including payment gateways, video conferencing services, educational resources, communication platforms, social media services, and external websites.
These services may have independent terms and privacy policies. Radhey Coaching does not control the independent data-handling practices of external providers and is not responsible for their privacy practices outside the scope of our contractual or legal responsibilities. Users should review the applicable policies before providing information directly to third-party services.
22. User Rights and Privacy Requests
Subject to applicable laws (including the Digital Personal Data Protection Act, 2023) and the effective commencement of relevant provisions, individuals may exercise rights concerning their personal information:
22.1 Verification of Requests: To protect account security and prevent unauthorized disclosure, we may request reasonable identity or account verification before processing a privacy request. Parents or lawful guardians may exercise relevant rights on behalf of children.
22.2 Withdrawal of Consent: Where processing is based on consent, users may withdraw consent through the available mechanism or by contacting us. Withdrawal will not affect the lawfulness of processing undertaken before withdrawal.
22.3 Effect of Withdrawal: If information is necessary to provide a particular service, withdrawing consent may affect the availability of that service. We will explain any relevant consequences where reasonably possible.
23. Account Deactivation and Deletion
Students or their verified parents or guardians may request account deactivation or deletion by contacting Radhey Coaching.
Upon receiving a valid request, we will review the account and take appropriate steps in accordance with applicable law. This may include disabling account access; deleting eligible personal information; retaining information required by law; removing unnecessary account associations; and instructing relevant service providers to delete information where appropriate and contractually supported.
Account deletion may result in the loss of access to course materials, attendance history, assessments, and other account-associated services. Users should consider any academic or financial records they may need before requesting deletion.
24. Marketing and Promotional Communications
We may send educational and administrative communications necessary for providing our services. Optional promotional communications may include information about new courses, admission opportunities, educational programmes, special academic initiatives, and institutional announcements.
Where consent is required, we will obtain appropriate consent before sending promotional communications. Users may opt out of optional promotional communications through the available mechanism. Opting out of promotional communications will not prevent essential service, security, payment, or legally required notifications.
25. Grievance Redressal and Privacy Contact
Radhey Coaching is committed to handling privacy-related complaints and requests responsibly. Individuals may contact us regarding collection or processing of personal information; unauthorized access or disclosure; incorrect student or parent information; requests for correction or deletion; consent and parental authorization; account privacy; and other matters relating to this policy.
Mr. Tanishq Sharma
Proprietor / Founder & Director • Grievance Officer
26. Changes to this Privacy Policy
We reserve the right to modify, revise, or update this Privacy Policy to reflect changes in educational services; new website or application features; changes in technology infrastructure; changes in data processing practices; changes in applicable laws; security and operational improvements; and changes in third-party service providers.
The revised policy will be published on our official website with an updated revision date. Where required by applicable law, appropriate notice and fresh consent will be obtained before implementing material changes.
27. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, including applicable information technology, data protection, consumer protection, and other relevant legislation.
Disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of competent courts in Delhi, subject to applicable law.
28. Contact Information
RADHEY COACHING
Operated by: Mr. Tanishq Sharma (Sole Proprietorship)
A-39, First Floor, Guru Virjanand Marg,
Vikaspuri, New Delhi – 110018
Phone: 8700381034 / 9625249942
Email: coachingradhey@gmail.com
© 2026 Radhey Coaching. All Rights Reserved. • Version 1.0 (Effective 4-Nov-2026)